FAQs

Can I do a one-point calibration with ambient temperature?

No, the slope of the temperature sensor’s calibration curve does not run through zero.  Two points are required to calibrate the sensor.  If a single point calibration is performed the calibration point will be saved in the system, but no calibration will be applied to the sensor.

 

Link to this FAQ

Can I take measurements with uncalibrated raw temperature data?

No, the temperature sensor does not provide useful information without a calibration.  Uncalibrated data can be collected for calibration purposes. Frame calibration is a useful method for calibrating this system.

 

Link to this FAQ

Do I need to equilibrate the temperature sensor?

No, the calibration process also equilibrates the T800 temperature sensor

Link to this FAQ

Can I calibrate the T800 temperature mapping sensor with a heating chamber?

Yes you can use a heating chamber, but using a laboratory grade hot plate is faster and more precise. 

Link to this FAQ

Can Tekscan sensors be cut or trimmed?

Question: Can Tekscan sensors be cut or trimmed?

Answer: Yes, some of our sensors can be cut or trimmed to smaller sizes or shapes, or even punctured for secure placement. The model 4205 (pictured), model 7800 pressure sensor and T800 temperature sensor are designed to be sized for custom embedding in battery placements or other tight spots.

image-20240820133832-1Tips for trimming:

The rows and columns are connected through silver dots and traces on the surface of the sensor. If you trim the sensor, a row or column will remain active so long as the silver dot and silver connecting trace remain intact and connected to the handle.

Based on this photo, you can trim up to 15 rows from the distal end of the sensor before you reach the column trace connections. And you can trim up to 5 columns from either side before you reach the silver connections to the rows.

Consult with a Tekscan engineer if you aren't sure if your sensor is trimmable or how to do it. Cutting through the sensing element will short the sensor! 


---
The ability to trim for shoe size is one of the most important advantages of our in-shoe F-Scan™GO sensor, which can be trimmed to fit any shoe size up to a men’s size 14.

Tips for trimming the F-Scan GO sensor can be found in the manual, or HERE. 

Link to this FAQ

What sizes are sensors available in?

Question: What sizes are sensors available in?

Answer: We have sensors in many shapes and sizes. Please refer to one of our sensor catalogs to see diagrams of our standard sensors. Contact Tekscan for the sensor that would best fit your application. Custom sensors are also available.

Link to this FAQ

Do I need an Instron device to calibrate my ELF system?

Question: Do I need an Instron device to calibrate my ELF or WELF?

Answer: No! You can use dead weights and that will work fine. The video calibration tutorial uses one, but it's not necessary.

 

Link to this FAQ

I have an RMA Number. What do I do?

After your RMA number has been issued, you should have received an email with instructions, which are printed below.

  1. Mark your RMA number clearly in large text on the outside of the package. We are unable to accept packages which do not clearly show the RMA number on the outside of the box.
  2. Inside the package, please include a letter providing your name, your RMA number, your return shipping address, and a brief description of the problem.
  3. Please package the returned product very carefully to prevent damage during transit. We recommend the original box and packing material. If the original packing is not available, we recommend at least one inch of firm padding all the way around the product. The package should be trackable and insured for an appropriate value.
  4. Ship the package to:

Tekscan, Inc.
333 Providence Highway
Norwood, MA 02062

Attention: RMA # RMAxxxxxx (your issued number)

Note: You are responsible for the cost of shipping the product to Tekscan. We will gladly match your shipping method (e.g., Ground, 2-Day, overnight, etc.) for the return shipment back to you. However, please be aware that any local customs charges will not be paid by Tekscan.

If you have any further questions regarding your RMA, please contact Tekscan Technical Support.

Link to this FAQ

How Do I Obtain an RMA Number?

An RMA number can only be issued by contacting Tekscan Technical Support.

We will help you with the necessary troubleshooting steps. If a product is in need of Tekscan evaluation, the Customer Support team member will issue an RMA number to you.

If you're calling about a unit:

  • Be ready to operate the unit
  • Have the product serial number available
  • Call when the unit is powered and exhibiting the symptom

Link to this FAQ

What is an RMA number?

RMA is an acronym for Return Material Authorization.

A RMA number is assigned to the service order that is created when a customer requests repair, or service of product believed to be defective. RMA numbers are required for all service and repair work performed by Tekscan, Inc. The RMA number will be provided to the customer after successfully providing the information needed to create the service order.

This FAQ entry details the steps to obtaining an RMA number.

Link to this FAQ