After your RMA number has been issued, you should have received an email with instructions, which are printed below.

1. Mark your RMA number clearly in large text on the outside of the package. We are unable to accept packages which do not clearly show the RMA number on the outside of the box.
2. Inside the package, please include a letter providing your name, your RMA number, your return shipping address, and a brief description of the problem.
3. Please package the returned product very carefully to prevent damage during transit. We recommend the original box and packing material. If the original packing is not available, we recommend at least one inch of firm padding all the way around the product. The package should be trackable and insured for an appropriate value.
4. Ship the package to:

Tekscan, Inc.
333 Providence Highway
Norwood, MA 02062

Attention: RMA # RMAxxxxxx (your issued number)

Note: You are responsible for the cost of shipping the product to Tekscan. We will gladly match your shipping method (e.g., Ground, 2-Day, overnight, etc.) for the return shipment back to you. However, please be aware that any local customs charges will not be paid by Tekscan.

If you have any further questions regarding your RMA, please contact Tekscan Technical Support. 

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