What is an RMA number?
RMA is an acronym for Return Material Authorization.
A RMA number is assigned to the service order that is created when a customer requests repair, or service of product believed to be defective. RMA numbers are required for all service and repair work performed by Tekscan, Inc. The RMA number will be provided to the customer after successfully providing the information needed to create the service order.
This FAQ entry details the steps to obtaining an RMA number.