An RMA number can only be issued by contacting Tekscan Technical Support.

We will help you with the necessary troubleshooting steps. If a product is in need of Tekscan evaluation, the Customer Support team member will issue an RMA number to you.

If you're calling about a unit:

• Be ready to operate the unit
• Have the product serial number available
• Call when the unit is powered and exhibiting the symptom

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