Can Tekscan sensors be cut or trimmed?

Question: Can Tekscan sensors be cut or trimmed?

Answer: Yes, some of our sensors can be cut or trimmed to smaller sizes or shapes, or even punctured for secure placement. The model 4205 (pictured), model 7800 pressure sensor and T800 temperature sensor are designed to be sized for custom embedding in battery placements or other tight spots.

Tips for trimming:

The rows and columns are connected through silver dots and traces on the surface of the sensor. If you trim the sensor, a row or column will remain active so long as the silver dot and silver connecting trace remain intact and connected to the handle.

Based on this photo, you can trim up to 15 rows from the distal end of the sensor before you reach the column trace connections. And you can trim up to 5 columns from either side before you reach the silver connections to the rows.

Consult with a Tekscan engineer if you aren't sure if your sensor is trimmable or how to do it. Cutting through the sensing element will short the sensor! 

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The ability to trim for shoe size is one of the most important advantages of our in-shoe F-Scan™GO sensor, which can be trimmed to fit any shoe size up to a men’s size 14.

Tips for trimming the F-Scan GO sensor can be found in the manual, or HERE. 

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What sizes are sensors available in?

Question: What sizes are sensors available in?

Answer: We have sensors in many shapes and sizes. Please refer to one of our sensor catalogs to see diagrams of our standard sensors. Contact Tekscan for the sensor that would best fit your application. Custom sensors are also available.

• Pressure Mapping Sensors
• Force Sensors
• Temperature Mapping Sensors
• Position Sensors
• Medical Sensors
• T-Scan™ Dental Sensors

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What is the temperature range for sensor use?

Question: What is the temperature range for sensor use?

Answer: Standard Tekscan sensors are specified to operate in a temperature range from -40 ºF to 140 ºF (-40 ºC to 60 ºC). If the sensor is used at a temperature different than the calibration temperature, there will be a temperature effect.

The operating temperature range of the Handle is 32 °F to 122 °F (0 °C to 50 °C). Thus, if the application involves extremes of temperature, the Handle should be insulated or otherwise protected from the extremes of high temperature.

Many sensors can be produced with high temperature ink and substrate for use over a temperature range from -40 ºF to 400 ºF (-40 ºC to 204 ºC). The appropriate sensor for prospective high temperature applications is individually evaluated, and quoted.

We do also have High Temperature model sensors; they are specified to operate in a temperature range from -40 ºF to 400 ºF (-40 ºC to 204 ºC). Calibration would be affected when the temperature goes beyond this specified range. Keep in mind that we do not recommend the use of the ELF system handle with our High Temperature model sensors, and if you do intend to use it with the sensors, a waiver would need to be signed.

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Do I need an Instron device to calibrate my ELF system?

Question: Do I need an Instron device to calibrate my ELF or WELF?

Answer: No! You can use dead weights and that will work fine. The video calibration tutorial uses one, but it's not necessary.

 

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What are Tekscan's Computer Requirements?

For your Tekscan system to function properly, your computer must meet or exceed the following.

(Note: Dental system requirements can be found on the What are the dental T-Scan™ computer requirements? page)

Suggested Minimum Computer Requirements (desktop, laptop, or tablet) for all Tekscan Systems:

• Windows^® 11 or Windows® 10 Home or Pro Version (64-bit version only. ARM not supported. How to check if my OS is 64bit.)
• Memory: 8 GB RAM minimum, recommended 16 GB
• 1 available USB 2.0 or higher port
• Internal or external Wi-Fi (802.11 b/g/n) adapter (for Wireless systems only)

Are Tekscan systems compatible with tablet computers?

• Yes, if they meet the requirements above for 64 bit Windows computers.

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Is Tekscan software Windows 11 compatible?

Yes, all Tekscan software including T-Scan Dental has been tested and is fully compatible with Windows 11. 

Here are the full system requirements.

 

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Error: Handle Driver is Not Loading - Error Code 52

Issue: T-Scan or I-Scan doesn't see the Evolution handle. The Device Manager shows Code 52 error.

Solution:

First enable Windows Updates on your system. Install all the critical updates and see if this fixes the Code 52 error.

If not, this could be caused by a required security patch from Microsoft (that is missing). Info on the update needed:

https://support.microsoft.com/en-us/kb/3033929

Download of the update:

https://technet.microsoft.com/en-us/library/security/3033929

"SHA-2 certificates require KB3033929 on Windows 7

If your certificate uses SHA-2 or has SHA-2 certificates in its chain of trust and you are using it to sign kernel modules, then you should be aware of KB3033929, an update for Windows 7 distributed through Windows Update. On versions of Windows 7 without this update, the kernel will reject signatures made with certificates that use SHA-2, so they cannot be used to get a kernel module to load."

Select your Windows OS, download, install and re-boot the computer.

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I have an RMA Number. What do I do?

After your RMA number has been issued, you should have received an email with instructions, which are printed below.

1. Mark your RMA number clearly in large text on the outside of the package. We are unable to accept packages which do not clearly show the RMA number on the outside of the box.
2. Inside the package, please include a letter providing your name, your RMA number, your return shipping address, and a brief description of the problem.
3. Please package the returned product very carefully to prevent damage during transit. We recommend the original box and packing material. If the original packing is not available, we recommend at least one inch of firm padding all the way around the product. The package should be trackable and insured for an appropriate value.
4. Ship the package to:

Tekscan, Inc.
333 Providence Highway
Norwood, MA 02062

Attention: RMA # RMAxxxxxx (your issued number)

Note: You are responsible for the cost of shipping the product to Tekscan. We will gladly match your shipping method (e.g., Ground, 2-Day, overnight, etc.) for the return shipment back to you. However, please be aware that any local customs charges will not be paid by Tekscan.

If you have any further questions regarding your RMA, please contact Tekscan Technical Support. 

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How Do I Obtain an RMA Number?

An RMA number can only be issued by contacting Tekscan Technical Support.

We will help you with the necessary troubleshooting steps. If a product is in need of Tekscan evaluation, the Customer Support team member will issue an RMA number to you.

If you're calling about a unit:

• Be ready to operate the unit
• Have the product serial number available
• Call when the unit is powered and exhibiting the symptom

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What is an RMA number?

RMA is an acronym for Return Material Authorization.

A RMA number is assigned to the service order that is created when a customer requests repair, or service of product believed to be defective. RMA numbers are required for all service and repair work performed by Tekscan, Inc. The RMA number will be provided to the customer after successfully providing the information needed to create the service order.

This FAQ entry details the steps to obtaining an RMA number.

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