Do I need an Instron device to calibrate my ELF system?

Question: Do I need an Instron device to calibrate my ELF or WELF?

Answer: No! You can use dead weights and that will work fine. The video calibration tutorial uses one, but it's not necessary.

 

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What are Tekscan's Computer Requirements?

For your Tekscan system to function properly, your computer must meet or exceed the following.

(Note: Dental system requirements can be found on the What are the dental T-Scan™ computer requirements? page)

Suggested Minimum Computer Requirements (desktop, laptop, or tablet) for all Tekscan Systems:

• Windows^® 11 or Windows® 10 (64-bit version only. How to check if my OS is 64bit.)
• 1 available USB 2.0 or higher port
• Internal or external Wi-Fi (802.11 b/g/n) adapter (for Wireless systems only)

Are Tekscan systems compatible with tablet computers?

• Yes, if they meet the requirements above for 64 bit Windows computers.

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Is Tekscan software Windows 11 compatible?

Yes, all Tekscan software including T-Scan Dental has been tested and is fully compatible with Windows 11. 

Here are the full system requirements.

 

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Error: Handle Driver is Not Loading - Error Code 52

Issue: T-Scan or I-Scan doesn't see the Evolution handle. The Device Manager shows Code 52 error.

Solution:

First enable Windows Updates on your system. Install all the critical updates and see if this fixes the Code 52 error.

If not, this could be caused by a required security patch from Microsoft (that is missing). Info on the update needed:

https://support.microsoft.com/en-us/kb/3033929

Download of the update:

https://technet.microsoft.com/en-us/library/security/3033929

"SHA-2 certificates require KB3033929 on Windows 7

If your certificate uses SHA-2 or has SHA-2 certificates in its chain of trust and you are using it to sign kernel modules, then you should be aware of KB3033929, an update for Windows 7 distributed through Windows Update. On versions of Windows 7 without this update, the kernel will reject signatures made with certificates that use SHA-2, so they cannot be used to get a kernel module to load."

Select your Windows OS, download, install and re-boot the computer.

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I have an RMA Number. What do I do?

After your RMA number has been issued, you should have received an email with instructions, which are printed below.

1. Mark your RMA number clearly in large text on the outside of the package. We are unable to accept packages which do not clearly show the RMA number on the outside of the box.
2. Inside the package, please include a letter providing your name, your RMA number, your return shipping address, and a brief description of the problem.
3. Please package the returned product very carefully to prevent damage during transit. We recommend the original box and packing material. If the original packing is not available, we recommend at least one inch of firm padding all the way around the product. The package should be trackable and insured for an appropriate value.
4. Ship the package to:

Tekscan, Inc.
333 Providence Highway
Norwood, MA 02062

Attention: RMA # RMAxxxxxx (your issued number)

Note: You are responsible for the cost of shipping the product to Tekscan. We will gladly match your shipping method (e.g., Ground, 2-Day, overnight, etc.) for the return shipment back to you. However, please be aware that any local customs charges will not be paid by Tekscan.

If you have any further questions regarding your RMA, please contact Tekscan Technical Support. 

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How Do I Obtain an RMA Number?

An RMA number can only be issued by contacting Tekscan Technical Support.

We will help you with the necessary troubleshooting steps. If a product is in need of Tekscan evaluation, the Customer Support team member will issue an RMA number to you.

If you're calling about a unit:

• Be ready to operate the unit
• Have the product serial number available
• Call when the unit is powered and exhibiting the symptom

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What is an RMA number?

RMA is an acronym for Return Material Authorization.

A RMA number is assigned to the service order that is created when a customer requests repair, or service of product believed to be defective. RMA numbers are required for all service and repair work performed by Tekscan, Inc. The RMA number will be provided to the customer after successfully providing the information needed to create the service order.

This FAQ entry details the steps to obtaining an RMA number.

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Error: No More Available Handles

Issue: When trying to open a new Real-Time Window, you receive the error message: "No more available handles" (shown below).

No more available handles.

Solution: Close the software. Plug in the Evolution™ Handle (or VersaTek™ Hub and Cuffs). Then open the software.

If you are creating a new recording, the Evolution Handle (or VersaTek Hub and Cuffs) must be plugged in before starting the software. If you plug in the Hardware after the Tekscan software is running, you will see this error message when attempting to open a new Real-Time Window.

Note: In rare cases, a system reboot may be required.

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Does Tekscan software support local languages?

Question: Does Tekscan software support local languages?

Answer: Tekscan systems support a multitude of languages, including English, Chinese, French, German, Italian, Japanese, Korean, Russian and Spanish. Please refer to the table below to see full language availability.

Product	Chinese	Traditional Chinese	Dutch	English	French	German	Greek	Italian	Japanese	Korean	Polish	Russian	Spanish
API1 (n/a)
API2 (n/a)
BPMS™	X		X	X	X	X	X	X	X	X	X	X	X
CoM'Nalysis™				X
CONFORMat™	X		X	X	X	X	X	X	X	X	X	X	X
ELF™				X
FastScan						X
FastScan Mobile						X
F-Scan™	X	X	X	X	X	X	X	X	X	X	X	X	X
F-Scan™ Mobile	X		X	X	X		X	X	X	X		X	X
Grip™	X	X	X	X	X	X	X	X	X	X	X	X	X
Handheld				X
Hoof™	X	X	X	X	X	X	X	X	X	X	X	X	X
HR Mat™	X	X	X	X	X	X	X	X	X	X	X	X	X
I-Scan™	X		X	X	X	X	X	X	X	X	X	X	X
MatScan™	X	X	X	X	X	X	X	X	X	X	X	X	X
Presto-Scan™	X		X	X	X	X	X	X	X	X	X	X	X
Saddle™	X	X	X	X	X	X	X	X	X	X	X	X	X
TireScan™	X		X	X	X	X	X	X	X	X	X	X	X
T-Scan™	X		X	X	X	X	X	X	X	X	X	X	X
Walkway™				X		X
Wiper™	X			X	X	X		X	X	X		X	X

Note: Additional Software modules like SAM™ (Sway Analysis Module™), STAM™ (Stance Timing Analysis Module™), and TAM™ (Timing Analysis Module™) are supported by the same languages as their parent software.

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Can I Trim the FlexiForce sensor?

Question: Can I Trim the FlexiForce™ Sensor?

Answer: Yes - it is possible to trim the FlexiForce sensor if the sensing area is too large or the wrong shape for your application. Additionally, trimming the sensor can be a good way to develop a proof-of-concept before investing in a customized sensor solution. However, please keep in mind that trimming the sensing area can result in less durability, potential for shorting, and less sensitivity.

Trimmed FlexiForce sensorIf you attempt to trim the sensor, we recommend using a sharp pair of scissors to lessen the stress and/or deformation of the sensor that may occur when cutting. Once you've trimmed the sensor to the desired shape and/or size, you will want to apply a piece of tape to both sides of the sensor - this will help create a seal around the sensor keeping out dirt and debris.

If you need to punch a hole in the sensing area, we recommend creating a slightly larger hole than needed, applying tape on both sides of the sensing area, and then creating another smaller hole in the center. This will create a ring of tape around the hole you've just created and help to keep the sensor sealed.

Note: Tekscan cannot warranty sensors that have been physically altered.

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