What are Tekscan's Computer Requirements?

For your Tekscan system to function properly, your computer must meet or exceed the following.

(Note: Dental system requirements can be found on the What are the dental T-Scan™ computer requirements? page)

Suggested Minimum Computer Requirements (desktop, laptop, or tablet) for all Tekscan Systems:

• Windows^® 11 or Windows® 10 (64-bit version only. How to check if my OS is 64bit.)
• 1 available USB 2.0 or higher port
• Internal or external Wi-Fi (802.11 b/g/n) adapter (for Wireless systems only)

Are Tekscan systems compatible with tablet computers?

• Yes, if they meet the requirements above for 64 bit Windows computers.

Link to this FAQ

Is Tekscan software Windows 11 compatible?

Yes, all Tekscan software including T-Scan Dental has been tested and is fully compatible with Windows 11. 

Here are the full system requirements.

 

Link to this FAQ

Error: Handle Driver is Not Loading - Error Code 52

Issue: T-Scan or I-Scan doesn't see the Evolution handle. The Device Manager shows Code 52 error.

Solution:

First enable Windows Updates on your system. Install all the critical updates and see if this fixes the Code 52 error.

If not, this could be caused by a required security patch from Microsoft (that is missing). Info on the update needed:

https://support.microsoft.com/en-us/kb/3033929

Download of the update:

https://technet.microsoft.com/en-us/library/security/3033929

"SHA-2 certificates require KB3033929 on Windows 7

If your certificate uses SHA-2 or has SHA-2 certificates in its chain of trust and you are using it to sign kernel modules, then you should be aware of KB3033929, an update for Windows 7 distributed through Windows Update. On versions of Windows 7 without this update, the kernel will reject signatures made with certificates that use SHA-2, so they cannot be used to get a kernel module to load."

Select your Windows OS, download, install and re-boot the computer.

Link to this FAQ

How do I check for Software Updates?

The "Software Update" feature is an automatic notification system that lets you know when there is an update for your software. You can also schedule how often the system checks for updates using the "Available Updates" dialog. By default, the software will check to see if there is an update each time the software is opened. It is recommended to keep this scheduling option as it is.

Note: The software update feature searches for an update each time the software is opened. You must first close your software and then open it again for the check to be performed.

 

Start by opening the T-Scan™ software. If the software is already opened, close it and reopen it again.

If an update is available, a balloon opens from your Taskbar (located at the lower right corner of your screen) to inform you. You can double-click this Link, where is states  Update Available (shown below).

Alternately, you can manually check for updates by going into Help > Update (shown below):

The "Available Update" screen opens (shown below). To set up scheduling to check for software updates, click the Notify me of update drop-down list. To update the software, click the Run Update button.

The "Confirm Run Update" dialog opens. Click the Continue button to download the software update, or the Cancel button to cancel the update process.

Once the Continue button is pressed, the software starts to download. Once the software download is completed, your software will close, and the Software update wizard opens. Run the wizard to install your software. When finished, you can open your software again by clicking on the software icon on your desktop or going into Start > Tekscan > [Product Name] to launch the software.

Link to this FAQ

Error: No More Available Handles

Issue: When trying to open a new Real-Time Window, you receive the error message: "No more available handles" (shown below).

No more available handles.

Solution: Close the software. Plug in the Evolution™ Handle (or VersaTek™ Hub and Cuffs). Then open the software.

If you are creating a new recording, the Evolution Handle (or VersaTek Hub and Cuffs) must be plugged in before starting the software. If you plug in the Hardware after the Tekscan software is running, you will see this error message when attempting to open a new Real-Time Window.

Note: In rare cases, a system reboot may be required.

Link to this FAQ

Does Tekscan software support local languages?

Question: Does Tekscan software support local languages?

Answer: Tekscan systems support a multitude of languages, including English, Chinese, French, German, Italian, Japanese, Korean, Russian and Spanish. Please refer to the table below to see full language availability.

Product	Chinese	Traditional Chinese	Dutch	English	French	German	Greek	Italian	Japanese	Korean	Polish	Russian	Spanish
API1 (n/a)
API2 (n/a)
BPMS™	X		X	X	X	X	X	X	X	X	X	X	X
CoM'Nalysis™				X
CONFORMat™	X		X	X	X	X	X	X	X	X	X	X	X
ELF™				X
FastScan						X
FastScan Mobile						X
F-Scan™	X	X	X	X	X	X	X	X	X	X	X	X	X
F-Scan™ Mobile	X		X	X	X		X	X	X	X		X	X
Grip™	X	X	X	X	X	X	X	X	X	X	X	X	X
Handheld				X
Hoof™	X	X	X	X	X	X	X	X	X	X	X	X	X
HR Mat™	X	X	X	X	X	X	X	X	X	X	X	X	X
I-Scan™	X		X	X	X	X	X	X	X	X	X	X	X
MatScan™	X	X	X	X	X	X	X	X	X	X	X	X	X
Presto-Scan™	X		X	X	X	X	X	X	X	X	X	X	X
Saddle™	X	X	X	X	X	X	X	X	X	X	X	X	X
TireScan™	X		X	X	X	X	X	X	X	X	X	X	X
T-Scan™	X		X	X	X	X	X	X	X	X	X	X	X
Walkway™				X		X
Wiper™	X			X	X	X		X	X	X		X	X

Note: Additional Software modules like SAM™ (Sway Analysis Module™), STAM™ (Stance Timing Analysis Module™), and TAM™ (Timing Analysis Module™) are supported by the same languages as their parent software.

Link to this FAQ

My software does not recognize my Evolution Handle. I get the error: No Handles Found

Issue: My software does not recognize my Evolution™ Handle. I get the error: No Handles Found

Solution: First, check the indicator light at the end of the Handle near the cord. If this is not lit, then the Handle is not getting power. If the indicator light is amber in color, rather than green, you will want to uninstall the device driver for the Evolution handle.

Click the Start button and right-click on Computer. Select: Properties. On the System window, click: Device Manager.

Find Tekscan in the list.

Right-click on the driver for the Evolution Handle.  Select: Uninstall.

Then, unplug the USB cable.  After a brief moment, plug in the USB cable.  Windows should now be able to find and install the driver for the Handle automatically.

If Windows cannot find the driver automatically, insert your Tekscan CD,  exit from the CD's installation program, and then have Windows find the driver in the Drivers folder on the CD.

Always plug the handle into the same USB port on your computer. Otherwise, Windows may force you to reload the device driver.

If the error persists, you should confirm that Evolution is listed as one of the available Handle types in the No Handles Found error message.  Then, reboot the computer.

Link to this FAQ

How to view pressure data ASCII files with the extension .asf?

Question: How can I view array pressure data ASCII files (with the extension .asf)?  When I try to open a .asf file, Windows Media Player opens and says that it cannot play the file.

Answer: Microsoft uses the ".asf" file extension for Advanced Streaming Format files.  Usually, you will want to open any ASCII data file that you Export from your Tekscan application in Excel, or in another spreadsheet program.

To do this, start Excel first.  You can then Open the .asf file in Excel.  (Hint: you will need to see "All Files (*.*)" in order to see .asf files.)  This information will also apply to other Tekscan ASCII file extensions, .asg for ASCII Graph data, and .asc for ASCII COF data.

When you open the file in Excel, this dialog box will come up:

Excel dialog box - Text Import Wizard Step 1 of 3

You need to choose "Delimited" as the file type (as shown above).  (The .asf file is a Comma Delimited file.)  Click Next

On the Next screen, you need to check "Comma" as the Delimiter.  You can then click the Finish button:

Excel dialog box - Text Import Wizard Step 2 of 3

Link to this FAQ

How to show a continuous movie without having to continually push play?

Question: How can I show a continuous movie without having to continually push play over and over again?

Answer: You simply need to hold down the Shift key (on your keyboard) when you click the Play button for the movie to play continuously.

Link to this FAQ

Changed settings are not remembered after the software is closed

Issue: When I change settings, they are not remembered the next time I start the software. These settings may include:

• User Preferences
• Recording frequency
• Frame rate
• Recording duration
• Recording trigger parameters
• Units of measure and the number of decimal places they are reported with
• Display properties

Solution: These parameters are stored in an *.ini (configuration settings) file that is stored in the same folder as the Tekscan software. This file will be named with the same file prefix as the Tekscan program you own. For example, if you have Tekscan's I-Scan™ software, the corresponding file will be named iscan.ini.

The likely cause of the problem is that, either this *.ini file is set to be read-only, or, the Windows user account, which is currently logged onto the computer, does not have permission to make changes to the folder where the Tekscan software is installed. This *.ini file records changes to any settings that are changed. If you cannot change this file, then the software will always revert to the original settings in this file.

Log on to the computer with the Windows Administrator account. Then, try changing the acquisition parameters or the measurement unit settings and close the software. If this changes the setting permanently, then you will know that this is a user rights issue. Also, check the properties of the Tekscan folder to make sure that the files in this folder are not set to read-only.

Link to this FAQ