Issue: When I change settings, they are not remembered the next time I start the software. These settings may include:

• User Preferences
• Recording frequency
• Frame rate
• Recording duration
• Recording trigger parameters
• Units of measure and the number of decimal places they are reported with
• Display properties

Solution: These parameters are stored in an *.ini (configuration settings) file that is stored in the same folder as the Tekscan software. This file will be named with the same file prefix as the Tekscan program you own. For example, if you have Tekscan's I-Scan™ software, the corresponding file will be named iscan.ini.

The likely cause of the problem is that, either this *.ini file is set to be read-only, or, the Windows user account, which is currently logged onto the computer, does not have permission to make changes to the folder where the Tekscan software is installed. This *.ini file records changes to any settings that are changed. If you cannot change this file, then the software will always revert to the original settings in this file.

Log on to the computer with the Windows Administrator account. Then, try changing the acquisition parameters or the measurement unit settings and close the software. If this changes the setting permanently, then you will know that this is a user rights issue. Also, check the properties of the Tekscan folder to make sure that the files in this folder are not set to read-only.

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