FAQs

What are Tekscan's Computer Requirements?

For your Tekscan system to function properly, your computer must meet or exceed the following.

(Note: Dental system requirements can be found on the What are the dental T-Scan™ computer requirements? page)

Suggested Minimum Computer Requirements (desktop, laptop, or tablet) for all Tekscan Systems:

Windows^® 11 or Windows® 10 Home or Pro Version (64-bit version only. How to check if my OS is 64bit.)
Memory: 8 GB RAM minimum, recommended 16 GB
1 available USB 2.0 or higher port
Internal or external Wi-Fi (802.11 b/g/n) adapter (for Wireless systems only)

Are Tekscan systems compatible with tablet computers?

Yes, if they meet the requirements above for 64 bit Windows computers.

Link to this FAQ

Is Tekscan software Windows 11 compatible?

Yes, all Tekscan software including T-Scan Dental has been tested and is fully compatible with Windows 11.

Here are the full system requirements.

Link to this FAQ

Error: Handle Driver is Not Loading - Error Code 52

Issue: T-Scan or I-Scan doesn't see the Evolution handle. The Device Manager shows Code 52 error.

T-Scan 9.1 Handle Driver Error

Solution:

First enable Windows Updates on your system. Install all the critical updates and see if this fixes the Code 52 error.

If not, this could be caused by a required security patch from Microsoft (that is missing). Info on the update needed:

https://support.microsoft.com/en-us/kb/3033929

Download of the update:

https://technet.microsoft.com/en-us/library/security/3033929

"SHA-2 certificates require KB3033929 on Windows 7

If your certificate uses SHA-2 or has SHA-2 certificates in its chain of trust and you are using it to sign kernel modules, then you should be aware of KB3033929, an update for Windows 7 distributed through Windows Update. On versions of Windows 7 without this update, the kernel will reject signatures made with certificates that use SHA-2, so they cannot be used to get a kernel module to load."

Select your Windows OS, download, install and re-boot the computer.

Link to this FAQ

Error: No More Available Handles

Issue: When trying to open a new Real-Time Window, you receive the error message: "No more available handles" (shown below).

No more available handles.

Solution: Close the software. Plug in the Evolution™ Handle (or VersaTek™ Hub and Cuffs). Then open the software.

If you are creating a new recording, the Evolution Handle (or VersaTek Hub and Cuffs) must be plugged in before starting the software. If you plug in the Hardware after the Tekscan software is running, you will see this error message when attempting to open a new Real-Time Window.

Note: In rare cases, a system reboot may be required.

Link to this FAQ

Does Tekscan software support local languages?

Question: Does Tekscan software support local languages?

Answer: Tekscan systems support a multitude of languages, including English, Chinese, French, German, Italian, Japanese, Korean, Russian and Spanish. Please refer to the table below to see full language availability.

Product	Chinese	Traditional Chinese	Dutch	English	French	German	Greek	Italian	Japanese	Korean	Polish	Russian	Spanish
API1 (n/a)
API2 (n/a)
BPMS™	X		X	X	X	X	X	X	X	X	X	X	X
CoM'Nalysis™				X
CONFORMat™	X		X	X	X	X	X	X	X	X	X	X	X
ELF™				X
FastScan						X
FastScan Mobile						X
F-Scan™	X	X	X	X	X	X	X	X	X	X	X	X	X
F-Scan™ Mobile	X		X	X	X		X	X	X	X		X	X
Grip™	X	X	X	X	X	X	X	X	X	X	X	X	X
Handheld				X
Hoof™	X	X	X	X	X	X	X	X	X	X	X	X	X
HR Mat™	X	X	X	X	X	X	X	X	X	X	X	X	X
I-Scan™	X		X	X	X	X	X	X	X	X	X	X	X
MatScan™	X	X	X	X	X	X	X	X	X	X	X	X	X
Presto-Scan™	X		X	X	X	X	X	X	X	X	X	X	X
Saddle™	X	X	X	X	X	X	X	X	X	X	X	X	X
TireScan™	X		X	X	X	X	X	X	X	X	X	X	X
T-Scan™	X		X	X	X	X	X	X	X	X	X	X	X
Walkway™				X		X
Wiper™	X			X	X	X		X	X	X		X	X

Note: Additional Software modules like SAM™ (Sway Analysis Module™), STAM™ (Stance Timing Analysis Module™), and TAM™ (Timing Analysis Module™) are supported by the same languages as their parent software.

Link to this FAQ

My software does not recognize my Evolution Handle. I get the error: No Handles Found

Issue: My software does not recognize my Evolution™ Handle. I get the error: No Handles Found

Solution: First, check the indicator light at the end of the Handle near the cord. If this is not lit, then the Handle is not getting power. If the indicator light is amber in color, rather than green, you will want to uninstall the device driver for the Evolution handle.

Click the Start button and right-click on Computer. Select: Properties. On the System window, click: Device Manager.

Windows Device Manager

Find Tekscan in the list.

Device Manger

Right-click on the driver for the Evolution Handle. Select: Uninstall.

Then, unplug the USB cable. After a brief moment, plug in the USB cable. Windows should now be able to find and install the driver for the Handle automatically.

If Windows cannot find the driver automatically, insert your Tekscan CD, exit from the CD's installation program, and then have Windows find the driver in the Drivers folder on the CD.

Always plug the handle into the same USB port on your computer. Otherwise, Windows may force you to reload the device driver.

If the error persists, you should confirm that Evolution is listed as one of the available Handle types in the No Handles Found error message. Then, reboot the computer.

Link to this FAQ

How to view pressure data ASCII files with the extension .asf?

Question: How can I view array pressure data ASCII files (with the extension .asf)? When I try to open a .asf file, Windows Media Player opens and says that it cannot play the file.

Answer: Microsoft uses the ".asf" file extension for Advanced Streaming Format files. Usually, you will want to open any ASCII data file that you Export from your Tekscan application in Excel, or in another spreadsheet program.

To do this, start Excel first. You can then Open the .asf file in Excel. (Hint: you will need to see "All Files (*.*)" in order to see .asf files.) This information will also apply to other Tekscan ASCII file extensions, .asg for ASCII Graph data, and .asc for ASCII COF data.

When you open the file in Excel, this dialog box will come up:

Excel dialog box - Text Import Wizard Step 1 of 3

You need to choose "Delimited" as the file type (as shown above). (The .asf file is a Comma Delimited file.) Click Next

On the Next screen, you need to check "Comma" as the Delimiter. You can then click the Finish button:

Excel dialog box - Text Import Wizard Step 2 of 3

Link to this FAQ

How to show a continuous movie without having to continually push play?

Question: How can I show a continuous movie without having to continually push play over and over again?

Answer: You simply need to hold down the Shift key (on your keyboard) when you click the Play button for the movie to play continuously.

Link to this FAQ

The Real-time Status Bar reads 'MISALIGNED!' instead of 'Sensor OK'

Issue: The Real-time Status Bar reads 'MISALIGNED!' instead of 'Sensor OK'.

Solution: possible causes and actions to take:

Sensor is misaligned or was pulled out of the handle.
Remove and re-insert Sensor.
Sensor is inserted upside down in the handle.
Remove the Sensor. Make certain that the This Side UP legend is facing the handle latch.
The terminals on the Sensor are dirty.
Clean the terminal sections of the Sensor carefully with a cloth moistened with alcohol.
Two Sensors are stuck together.
Remove Sensors and peel apart. Re-insert one Sensor.
Sensor is damaged.
Replace the Sensor with a different Sensor.
The Handle electronics are damaged.
If multiple Sensors produce the same "MISALIGNED" error message, there may be a problem with the electronics. Contact Tekscan Technical Support.

Link to this FAQ

How can I extend the length of USB cables for Tekscan Handles?

Question: How can I extend the length of USB cables for Tekscan Handles?

Answer: You can purchase a 16 foot Active Repeater Cable (USB Extension) from Tekscan. Two of these may be used to extend the cable to about 45 feet.

USB extension cable

Or, you can also extend the length of a USB cable by adding as much as 150 feet of CAT-5 network cable with the use of USB-to-CAT5 couplers from Video Products, Inc.

Network cable extension diagram