FAQs

How is the F-Scan64 system different from the F-Scan System?

The main difference between the F-Scan64 and F-Scan systems lies in the micro-sized electronics.  The F-Scan64 electronics allows for a completely cord-free Bluetooth connection system with a quick setup time of three minutes or less. Also, users do not need to trim sensors.  The number “64” refers to the number of sensing elements in the sensor regardless of the sensor size.  

The F-Scan GO system offers trimmable sensors with up to 966 sensing elements (at full size) and can scan at rates up to 500 Hz. The F-Scan GO systems uses advanced gait analysis software for more detailed analysis.  

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Error: Handle Driver is Not Loading - Error Code 52

Issue: T-Scan or I-Scan doesn't see the Evolution handle. The Device Manager shows Code 52 error.

T-Scan 9.1 Handle Driver Error

Solution:

First enable Windows Updates on your system. Install all the critical updates and see if this fixes the Code 52 error.

If not, this could be caused by a required security patch from Microsoft (that is missing). Info on the update needed:

https://support.microsoft.com/en-us/kb/3033929

Download of the update:

https://technet.microsoft.com/en-us/library/security/3033929

"SHA-2 certificates require KB3033929 on Windows 7

If your certificate uses SHA-2 or has SHA-2 certificates in its chain of trust and you are using it to sign kernel modules, then you should be aware of KB3033929, an update for Windows 7 distributed through Windows Update. On versions of Windows 7 without this update, the kernel will reject signatures made with certificates that use SHA-2, so they cannot be used to get a kernel module to load."

Select your Windows OS, download, install and re-boot the computer.

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