FAQs

Do I need an Instron device to calibrate my ELF system?

Question: Do I need an Instron device to calibrate my ELF or WELF?

Answer: No! You can use dead weights and that will work fine. The video calibration tutorial uses one, but it's not necessary.

 

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Installing MS SQL Server for T-Scan v10

Server Installation

T-Scan v10 uses Microsoft's SQL Server as its database engine. You must install SQL where you plan to locate your T-Scan database before upgrading T-Scan software on your operatory workstations. This is a one-time only step–once SQL is installed, future T-Scan updates will return to a single step process!

Please click on one of the icons below that best describes your setup. Instructions will appear below.

Local Configuration

v10 local config icon

Network Configuration

v10 network configuration icon

Local Configuration

If you plan to run T-Scan in a local configuration where your patient list is only accessible to one operatory workstation or a traveling laptop, you will be installing SQL to that workstation.

Instructions

  1. Your T-Scan software was emailed. Click on the downlink.
  2. Your downloaded software is compressed, so extract the software.
  3. Open the installation files and locate Autoplay.exe
  4. Right-click over that file and select "Run as administrator"
  5. Make note of the server path that gets displayed during the SQL set-up similar to the example shown below. This will be needed when you upgrade your T-Scan application on your operatory workstations

  7. Return to T-Scan on your operatory workstation and select " Help > Update" to update your T-Scan application. Follow the instructions located here to continue.

 

Network Configuration

If you have a Networked T-Scan license to centralize your patient database, these instructions are for you. You must have purchased a Network License Add-On to enable this functionality.

All references below to "server" relate to the computer that will be hosting your T-Scan database, not the workstations on which you will be running T-Scan.

Instructions

  1. Your T-Scan software was emailed. Click on the downlink.
  2. Your downloaded software is compressed, so extract the software.
  3. Open the installation files and locate Autoplay.exe
  4. Right-click over that file and select "Run as administrator"
  5. Make note of the server path that gets displayed during the SQL set-up similar to the example shown below. This will be needed when you upgrade your T-Scan application on your operatory workstations
    .

  6. When complete, you will have successfully downloaded MS SQL. Return to T-Scan on your operatory workstation and select " Help > Update" to update your T-Scan application. Follow the instructions located here to continue.

 

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How to install T-Scan 10 when getting a dll error?

Problem:
While installing T-Scan 10 on some Windows 7 or Windows 8.1 systems, you may get this error:
"Could not load file or assembly tlllWin32.dll or one of its dependencies".

Solution:
Download and install Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24123
This patch is also available on our website:

http://download.tekscan.com/public/redist/2015U3vc_redist.x86.exe

 

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How to Open a Static TCP Port

If you have a Network License for T-Scan and the Browse dialog for selecting your networked database while updating T-Scan is empty, then you likely need to manually open a static TCP port in your Windows firewall to gain access to the networked T-Scan database.

  1. Log into your server that is hosting the T-Scan database and open your server’s SQL Configuration Manager.
  2. Select "SQL Server Network Configuration" on the left and then double click on "Protocols for TSCAN10" on the right.
  3. Double click on "TCP/IP"
  4. Select the "IP Addresses" tab and scroll to the bottom. Set "TCP Dynamic Ports" to "0" and "TCP Port" to "51444" as shown below, then click Apply.
  5. Click OK when you receive the following warning.
  6. Select "SQL Server Services" on the left and "SQL Server (TSCAN10)" on the right.
  7. Click on the Restart icon to stop and restart the SQL service.

  8. Verify that the SQL Service is restarted and running
  9. Return to operatory workstation and verify T-Scan can see the database on the network.

Download Instructions as PDF

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How to install T-Scan 10 software over a network?

Network installation is an optional feature, which requires an additional licensing fee to run T-Scan™ software on multiple computers linked to a single network database. The network database installation screen, described below, will only be available with software that has the network license. Please contact Tekscan for more information.

SERVER INSTALLATION

Note: For T-Scan Version 10 only! Run the T-Scan setup on the actual server that you want to have host your patient files and install the database.

1. Put software CD into the server’s CD drive or run the software from the provided link. The Installation program opens automatically. Click Install Software

2. Select SQL Server Database and follow the on-screen instructions.

3. Once complete, navigate to the C:\Tekscan folder, select the Scans sub-folder, right click and select Share With. Add Everyone and adjust the Permission Level to Read/Write. For stricter network security, add individual user accounts instead of Everyone. Click Share, and then Done.

4. You will see a dialog like the one below. Take note of the server path (\\Dell-1SXY7V1\Scans in this example), as it will be critical that you select / enter this path during software installation on each operatory computer.

Note: Your Network Administrator needs to setup static TCP port for TSCAN10 instance, then open the server firewall for that port, in addition to UDP port 1434.


OPERATORY INSTALLATION

5. Go to the computer on which you wish to run T-Scan and run the setup, this time selecting T-Scan Application.

6. Follow the on-screen instructions. When prompted to select the Database Server, click Browse and select the correct SQL Server/Instance name which should have the suffix “TSCAN10.”

Note: If the TSCAN10 instance is not advertised above, just enter “server name\TSCAN10” and click Next.

7. When prompted to select where to save scans on the network, click Browse (or directly type the path). Point to the network folder you shared on the database server earlier (DELL-1SXY7V1\Scans in this example).

8. Repeat steps 5-7 for additional operatory computers, being sure to point to the correct Scans location on the network. All patient files should be accessible from that point forward.

9. Double check on each operatory by opening the software, going to Help > Technical Support, and ensuring Database Location and Scans Save Folder are both pointing to the correct locations.

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Reinstalling the T-Scan Handle Drivers

Sometimes you cannot run a New Scan, indicating a possible driver issue with your Evolution™ handle.

To reinstall the drivers, please go C:\Tekscan\TScan\Drivers and double-click (run) Install Tekscan Evolution USB driver.

Reinstall T-Scan driverse

Restart T-Scan™ when done and see if this fixes the new scan issue.

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T-Scan ODBC Errors

When T-Scan™ shows "ODBC" errors, configure ODBC Data Source Administrator:

T-Scan ODBC errors

On XP machines go to Control Panel | Administrative Tools | Data Sources (ODBC)

On 32-bit Windows machines run C:\Windows\System32\odbcad32.exe

On 64-bit Windows machines run C:\Windows\SysWOW64\odbcad32.exe

On the "System DSN" tab, configure Patient Registration.

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Error: Handle Driver is Not Loading - Error Code 52

Issue: T-Scan or I-Scan doesn't see the Evolution handle. The Device Manager shows Code 52 error.

T-Scan 9.1 Handle Driver Error

Solution:

First enable Windows Updates on your system. Install all the critical updates and see if this fixes the Code 52 error.

If not, this could be caused by a required security patch from Microsoft (that is missing). Info on the update needed:

https://support.microsoft.com/en-us/kb/3033929

Download of the update:

https://technet.microsoft.com/en-us/library/security/3033929

"SHA-2 certificates require KB3033929 on Windows 7

If your certificate uses SHA-2 or has SHA-2 certificates in its chain of trust and you are using it to sign kernel modules, then you should be aware of KB3033929, an update for Windows 7 distributed through Windows Update. On versions of Windows 7 without this update, the kernel will reject signatures made with certificates that use SHA-2, so they cannot be used to get a kernel module to load."

Select your Windows OS, download, install and re-boot the computer.

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What are the dental T-Scan computer requirements?

MINIMUM SYSTEM REQUIREMENTS

Windows® Based
  • Windows 10 or 11 Home or Pro versions
  • Memory: 8 GB RAM minimum, recommended 16 GB
  • 20 GB Disk Space
Virtual Windows Based (running on Mac OS)
  • Mac with minimum 8 GB RAM, recommended 16 GB RAM
  • VMware® Fusion®  or Parallels® software
  • Windows® 10  and 11 software 64-bit (ARM not supported)
  • 75 GB Disk Space

 

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How do I check for Software Updates?

The "Software Update" feature is an automatic notification system that lets you know when there is an update for your software. You can also schedule how often the system checks for updates using the "Available Updates" dialog. By default, the software will check to see if there is an update each time the software is opened. It is recommended to keep this scheduling option as it is.

Note: The software update feature searches for an update each time the software is opened. You must first close your software and then open it again for the check to be performed.

 

Start by opening the T-Scan™ software. If the software is already opened, close it and reopen it again.

If an update is available, a balloon opens from your Taskbar (located at the lower right corner of your screen) to inform you. You can double-click this Link, where is states  Update Available (shown below).

Alternately, you can manually check for updates by going into Help > Update (shown below):

The "Available Update" screen opens (shown below). To set up scheduling to check for software updates, click the Notify me of update drop-down list. To update the software, click the Run Update button.

The "Confirm Run Update" dialog opens. Click the Continue button to download the software update, or the Cancel button to cancel the update process.

Once the Continue button is pressed, the software starts to download. Once the software download is completed, your software will close, and the Software update wizard opens. Run the wizard to install your software. When finished, you can open your software again by clicking on the software icon on your desktop or going into Start > Tekscan > [Product Name] to launch the software.

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