Customer Support

Technical Support is available online. You can find answers to frequently asked questions via our Knowledge Base, see computer requirements for Tekscan products, and download the latest drivers for our software. Tekscan will provide free Technical Support via phone or email for 90 days after a system is purchased. Also available are several long-term support packages, which include technical and application support, software subscriptions, and extended hardware warranties.

• Computer Requirements - Check the minimum computer requirements to run Tekscan's software.
• Knowledge Base - Read articles documenting solutions to issues customers have encountered using our products for their applications.
• Download Drivers - Download the latest software drivers for Tekscan's products
• Support Contracts - Tekscan provides several customer support packages, including technical and application support, software subscriptions, and extended hardware warranties.
• Application Engineering Services - Tekscan also offers on-site Application Engineering Services. Application engineers are available for on-site consulting to help with testing performed using Tekscan systems. This service is available for existing customers who have purchased or are renting Tekscan products and desire assistance in their testing as well as for customers who have not purchased a Tekscan system and wish to do limited testing with the assistance of an application engineer and appropriate Tekscan system. Contact Support for more information.

Contacting Customer Support

Tekscan provides technical assistance for any difficulties in using Tekscan systems. Tekscan will provide free Technical Support via phone or email for 90 days after a system is purchased. Also available are several long-term support packages, which include technical and application support, software subscriptions, and extended hardware warranties. Write, call, or fax with any concerns or questions. Our knowledgeable support staff will be happy to help you. When calling, for most efficient service, please have the following information ready:

• Support Contract Number if available
• Software version and software serial number as well as the current operating system
• Hardware types and serial numbers
• Exact error message that is being displayed
• Sensor part number

Tekscan Technical Support Hours

To Reach Tekscan Technical Support