FAQs

The Real-time Status Bar reads 'MISALIGNED!' instead of 'Sensor OK'

Issue: The Real-time Status Bar reads 'MISALIGNED!' instead of 'Sensor OK'.

Solution: possible causes and actions to take:

  • Sensor is misaligned or was pulled out of the handle.
    Remove and re-insert Sensor.
  • Sensor is inserted upside down in the handle.
    Remove the Sensor. Make certain that the This Side UP legend is facing the handle latch.
  • The terminals on the Sensor are dirty.
    Clean the terminal sections of the Sensor carefully with a cloth moistened with alcohol.
  • Two Sensors are stuck together.
    Remove Sensors and peel apart. Re-insert one Sensor.
  • Sensor is damaged.
    Replace the Sensor with a different Sensor.
  • The Handle electronics are damaged.
    If multiple Sensors produce the same "MISALIGNED" error message, there may be a problem with the electronics. Contact Tekscan Technical Support.

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How can I extend the length of USB cables for Tekscan Handles?

Question: How can I extend the length of USB cables for Tekscan Handles?

Answer: You can purchase a 16 foot Active Repeater Cable (USB Extension) from Tekscan.  Two of these may be used to extend the cable to about 45 feet.

USB extension cable

Or, you can also extend the length of a USB cable by adding as much as 150 feet of CAT-5 network cable with the use of USB-to-CAT5 couplers from Video Products, Inc.

Network cable extension diagramNetwork cable extension diagram

USB-C5-LC            Self Power Extender 150 ft

You could also use a powered 4 port extender:
USB-C5-PA            4 Port, Extender, 150 ft, powered

http://www.vpi.us/usbc5.html

Use this coupler if you need to link two CAT-5 cables:
RJ45-FF              CAT5E RJ45 COUPLER F-F

These products can be purchased on line from:
http://www.vpi.us/catacc-couplers.html

CAT5e-100-color      Cat5e 100 ft, any color
CAT5e-50-color        Cat5e 50 ft, any color

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