Error message: "Old version of driver or driver cannot be found (tlw32vxd.vxd)"

Issue: Error messages: "Old version of driver or driver cannot be found (tlw32vxd.vxd)" or, "The Tekscan application cannot start."

Solution:The software is not using the most current software driver.

 

Go to http://www.tekscan.com/support to download and install the latest driver for the Windows operating system on which the Tekscan software is being used. Driver installation files for each operating system are also available on the install CD.

 

Note that Windows only allows users logged onto Windows with administrator privileges to install or change system files and drivers.

 

 

An outdated driver may also cause this message to be displayed:

 

Old Version Drive Cannot be Found

Revision Date: 08/15/2007

Did this Article Solve your Issue?

If you did not find a complete solution to your problem, please let us know by filling out the following form or calling us directly.

Tekscan Technical Support Hours
Monday - Friday: 8:00am - 7:00pm EST, Excluding Holidays

To Reach Tekscan Technical Support

Call (800) 248-3669 x359 Toll Free within the US and Canada.
Call 1(617) 464-4500 x359 International
Call 1(617) 464-4266 International
Email: support@tekscan.com

We respond promptly to customer problems, and new support articles are created from your input.

Name: Email:
* Hardware Serial #: ** Software Serial #:
Describe your Issue:


Mollom CAPTCHA


Please enter the value of the security question above.



* - The software serial number can be found in the Help drop down menu of the program. Navigate to Help -> About.

** - The hardware serial number can be found on the back of each Handle/Cuff/Hub preceded by S/N.