Error: Failed to initialize the Wireless ELF device. No device was found
Issue: Error: Failed to initialize the Wireless ELF device. No device was found
Solution: Start by trying the following:
- Try disconnecting the WELF hub from the computer and reconnecting it. Then restart the software to see if it is recognized.
- Make sure the WELF hub is connected to a USB port directly on the PC and not through a USB hub
- Try connecting the WELF hub to a different USB port on the same PC
- When the WELF hub is recognized in the device manager, but not by the software, try uninstalling and reinstalling the device:
- Put the WELF installation CD in the drive and click exit to close the install program
- Right click on the Wireless Sensor Hub in the device manager and click Uninstall
- Disconnect and then reconnect the WELF hub to the USB port
- Wait for the Windows Add Hardware wizard to open and go through the wizard to reinstall it.
- Then try starting the WELF software
- Try the WELF hub on a different PC
Revision Date: 10/15/2007
Did this Article Solve your Issue?
If you did not find a complete solution to your problem, please let us know by filling out the following form or calling us directly.
Tekscan Technical Support Hours
Monday - Friday: 8:00am - 7:00pm EST, Excluding Holidays
Call (800) 248-3669 x359 Toll Free within the US and Canada.
Call 1(617) 464-4500 x359 International
Call 1(617) 464-4266 International
Email: support@tekscan.com
We respond promptly to customer problems, and new support articles are created from your input.
* - The software serial number can be found in the Help drop down menu of the program. Navigate to Help -> About.
** - The hardware serial number can be found on the back of each Handle/Cuff/Hub preceded by S/N.



